FAQs

Answers to frequently asked questions

Below is a list of questions we answer frequently. If your question is not addressed here, you can call us at (520) 745-8820 or use our contact form to send us your question via email. A customer care representative will contact you promptly.

Answer
Can I pay by check over the phone?
Yes, beginning October 2009
Do you bill electronically?
Yes
Do you have a bulk pick up?
In some areas, we are able to provide a bulk pickup for an additional charge. Please call our Customer Service Department at (520) 745-8820 to find out details for your address.
Do you offer autopay?
Yes
Is there a charge for paying over the phone?
No
We are just moving in, what do we do with all of our large boxes and paper?
Extra pickups can be arranged for an extra fee. Please call our Customer Service Department at (520) 745-8820 to schedule an extra pickup.
What can I recycle?
Please visit our residential and commercial services page for specific information regarding recycling.
What is a roll-off over weight charge?
A fee imposed by Saguaro Environmental to discourage customers from loading a roll-off box in excess of 10 tons of debris.
What is a trip charge?
When a customer calls to schedule a service and our driver is unable to complete the service due to customer error (blocked, overweight, etc), a trip charge will be applied to the customer account to cover company expenses.
What time should I have my trash out for pickup?
Commercial customers should have their containers ready for pickup by 4:00 a.m. Residential customers should have their trash out at the curbside by 6:00 a.m.
Where do I dispose of my unacceptable waste?
Please refer to the Pima County Department of Environmental Quality website for hazardous waste or Tucson Clean and Beautiful for appliances, electronics, furniture, etc.
Will my trash get picked up during the holiday week?
Please see the holiday schedule for specific information regarding the holiday pickup.